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Related help: HBO Max sign-in FAQ

Bunny3pd's profile

New Member


1 Message

Wed, Feb 9, 2022 12:08 AM

I have been paying for HBO max for months but haven't been able to use it

Doesn't work

Community Support


196.2K Messages


Hello @Bunny3pd, we understand your concerns with being unable to access your HBO Max subscription.


We'd like to collect some information from you:

  • What error messages are you receiving that confirms that HBO Max isn't working for you?
  • What's the make and model of your device and the current AT&T plan that you're on? This will help us confirm if your current plan and device is compatible with HBO Max.
  • Was HBO Max previously working for you before or have you never accessed the app before? 

Feel free to reach back out and let us know so that we may further help you. 


Thank you.


Lynn, AT&T Community Specialist

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