Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
P

New Member

 • 

6 Messages

Sat, Jan 22, 2022 3:40 AM

HBOMAX Subscription states expired? Not working

Cant watch anything on HBOMAX states subscription expired which is not the case. My plan is qualified for free HBOMAX included so don't know why it stopped working.

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Hey there @Pedro924, we certainly understand your concerns with your HBO Max subscription and we'd love to help.

 

First, we'd like to provide some troubleshooting steps to reconnect your subscription:

 

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
    If all of that is successful, then we can work on the app. Please try these steps:
    • Clear the app cache.
    • Uninstall the app from the device or devices.
    • Power the device or devices down and then back on.
    • Install the app again from the iTunes Store.
    • Once that is done click on "Sign in with a Provider."
    • Choose AT&T from the list of available providers.
    • Enter your username and password used previously when signing in through the browser.

Try the following steps and let us know how this works!

 

Thank you!

 

Lynn, AT&T Community Specialist

New Member

 • 

4 Messages

7分前

Same problem, generic ATT response did not solve it, anyone else have any tips?

New Member

 • 

6 Messages

7分前

@ATTHelp 

tried all the steps nothing same error message.

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Thank you for the reply @Pedro924.

 

Let's meet in a Direct Message to further discuss your HBO Max login error. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums.)

 

Samantha, AT&T Community Specialist

New Member

 • 

6 Messages

7分前

@ATTHelp  Dont see any icon next to the bell? just my initial "P" am I missing something? Samantha, AT&T Community Specialist

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Thank you for the response @Pedro924.

 

It will only appear after we have sent you a Direct Message. As I have just sent the message, please try refreshing your browser. Let us know if you are still not seeing the Direct Message icon.

 

Samantha, AT&T Community Specialist

New Member

 • 

2 Messages

7分前

Same issue as well.  None of the recs from ATT seem to help.  

Roku device with provider login credentials shows all my details in the profile after logging in, but still says "your hbo max subscription through att has expired".  Same results on mobile app as well as browser.

All caches have been cleared, logged out and reauthenticated. 

What the next trouble shooting idea?  Need help.

New Member

 • 

6 Messages

7分前

@ATTHelp 

Still, waiting on a resolution? What are the next steps, still getting the same error message below:

Media preview

New Member

 • 

1 Message

7分前

I am also having the same problem as above and none of the trouble shooting is working, everything worked fine yesterday 

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Hey there @Skateboarder84z, we want to help.

 

Let’s meet in a Direct Message to discuss your HBO Max subscription concerns further. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Look forward to helping!

 

Lynn, AT&T Community Specialist

New Member

 • 

4 Messages

7分前

Anyone get this resolved? Still same error for me, only response has been a direct message stating they know there's an issue and are working on it. Can't imagine Netflix/Hulu/Amazon sitting on their thumbs while customers are locked out of the service for a week and counting...

New Member

 • 

6 Messages

6分前

@ATTHelp 

Still waiting on a resolution.

New Member

 • 

6 Messages

6分前

Update all fixed! When fixed you will get the "Activate Now" on your account overview and go through the steps to relink your subscription with AT&T provider option. It will appear where is now says "Learn More". 

ATTHelp

Community Support

 • 

195.7K Messages

6分前

We're delighted to hear that you've regained access @Pedro924.

 

Please let us know if there's anything else we can look into for you. Thank you for reaching out to our AT&T Community.

 

Darais, AT&T Community Specialist

New Member

 • 

2 Messages

6分前

It is working for me now as well...after spending 90 min on the phone with the ATT Digital Assistant (a real person) they needed to create an internal case to "relink accounts"...it took over 10 days to make it work, but just checked today and it's back up and going. 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.