Kelliegirl's profile

New Member

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1 Message

Mon, Mar 21, 2022 5:38 PM

Hbomax not working same as @Pedro924

My issue is the same as @Pedro924 

I have spent hours on phone trying to get hbomax connected again and everytime no luck.  Yall said a manager would call Me and it never happened.  I have gone thru the steps you listed for Pedro.   Please refer to a specialist.  Please respond. 

ATTHelp

Community Support

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192.4K Messages

3 m ago

Based on your HBO Max concerns, we want to get you into a DM @Kelliegirl. Check the message icon in the upper portion of the page and reply back. 

 

In the meantime, we'd recommend for you to follow the desired steps for a resolution. Let's try signing in on a computer. We would also suggest clearing the cache on the browser. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Before signing in to HBO Max, you might need to set up your plan for HBO Max.

  1. Go to the myatt account page.
  2. Look for the Activate HBO Max tile.
  3. Choose Activate, if asked.
  4. Sign into HBO Max 

Next let's sign in to HBO Max. Here's how you sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose AT&T from the list of providers.
  4. Select the User ID for your AT&T account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. Can't sign in? Choose Forgot user ID? or Forgot password? Why can't I sign in to HBO Max?
     
    Can't Verify Your Subscription
    • Did you set up HBO Max for our plan ?
    • Make sure your AT&T account includes access to HBO Max. To do this, sign in to MyAT&T or the myAT&T app, then go to your account page, and find the HBO Max tile.
    • If you still can't sign in, see att.com/hbomaxhelp.
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Edit your name and email as you'd like and then choose Create Account.
    • Already have an HBO Max account? To keep your existing profiles and watch history, enter your existing HBO Max email address and then choose Create Account. Next, follow the Verify Email Address steps below to link your existing account to your HBO Max subscription through AT&T.
  6. Choose who's watching and you're ready to stream.

If these steps don't help, we still look forward to assisting you further to get your HBO Max subscription back up and running. 

 

Talk to you soon. 

 

Lynn, AT&T Community Specialist

New Member

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5 Messages

3 m ago

Is anyone else’s app not loading? The main screen of what to watch will load but when i press play it won’t come on

ATTHelp

Community Support

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192.4K Messages

3 m ago

Hello SuomyNonaPatri, we're here to help with your HBO Max App.

 

What device are you attempting to use the App on? Just to determine what device we are troubleshooting. We'd recommend for you to follow the desired steps for a resolution. Let's try signing in on a computer. We would also suggest clearing the cache on the browser. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist

New Member

 • 

3 Messages

3 m ago

@ATTHelp  I also need help with this. I originally asked for help back in Jan but never got anyone to reach out. Please let me know if there is a way to resolve this. I originally had my own account with HBO but now it combines all users together into one login which isn't sufficient. 

New Member

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5 Messages

2 m ago

Someone on a different site said they didn't renew their ssl certificate and that it could take up to five days for it to be reviewed and accepted. Idk what that is, but it seems like a basic thing a company like HBO should be on omegle.ws top of...

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