rvilla69's profile

New Member

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2 Messages

Sun, Apr 3, 2022 4:55 PM

HBO max

I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan.  Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do.  Please help

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Official Solution

ATTHelp

Community Support

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191.9K Messages

Il y a 3 m

Hello rvilla69, we're here to help get your HBO Max up and working.

 

Please follow the "Set Up HBO Max" steps outlined in this article

From a web browser

  1. Go to hbomax.com, then select Sign In.
  2. Select SIGN IN THROUGH TV OR MOBILE PROVIDER.
  3. Choose AT&T and enter the AT&T user ID and password.
  4. Select Sign in.
  5. If it’s your first time signing in, create your HBO Max profile. It may take up to a minute.
  6. Choose your profile to start streaming.

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist 

 

 

ATTHelp

Community Support

 • 

191.9K Messages

Il y a 3 m

Hi there, @rvilla69! Here is how you can resolve that trend with HBO Max.

 

Customers will receive this error if:

-OR- 

It is possible that you will need to sign out completely from the HBO Max app then sign back in with the Sign in with a Provider option. Find more helpful tips at Stream HBO Max with some AT&T unlimited plans.

 

Reach back out and let us know how it goes. We don't want you to miss your favorite shows.

 

Lar, AT&T Community Specialist

New Member

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2 Messages

Il y a 3 m

This didn’t resolve this issue, unfortunately.  My HBO Max was working then one day I got that error message “cannot verify subscription” doesn’t make sense. 

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