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R

New Member

 • 

2 Messages

Tue, Jan 18, 2022 4:31 AM

Hbo max

I have HBO max through AT&T’s Fiber plan. It has said that the subscription through AT&T was expired a few weeks ago. Called and AT&T said they would fix it. Two weeks later and I cannot watch HBO max… getting a bit frustrated. 

ATTHelp

Community Support

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196.2K Messages

7分前

We are here to help you get your HBO Max back up and running, Ryanpleasant.

 

We suggest that you try these steps, in order to get it working. 

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.

If all of that is successful, then we can work on the app. Please try these steps:

  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

 • 

2 Messages

7分前

None of this helped. Same thing over and over. 

ATTHelp

Community Support

 • 

196.2K Messages

7分前

Hello Ryanpleasant, we're here to help you with HBO Max.

 

This is not the experience AT&T wants you to have. Our engineers are working diligently to restore the service. Thank you for your patience!

 

Please reach back out if you have any other questions or concerns.

 

Thank you for visiting AT&T Community Forums.

 

Matthew, AT&T Community Specialist

 

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