C

New Member

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1 Message

Sat, Oct 16, 2021 3:24 PM

HBO max

Just signed up for service yesterday and learning a new phone as well. I am having problems with HBO max authenticating my account.  Yes I have the unlimited elite plan so it is included but every time I try to log on I get the same error message.  Please help

ATTHelp

Community Support

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195.2K Messages

10分前

We are here to help with your HBO Max Sign In inquiry @Carolina1971!

 

Wait 2 business days after getting the Unlimited Elite Plan to Set Up Your HBO Max On Your Account, then sign in to stream HBO Max. Follow steps under Next, step up HBO Max on select unlimited plans > AT&T Unlimited Elite to set up your HBO Max on your account before signing in

 

Next, please follow prompts under Finally, sign in and stream HBO Max to sign in through the HBO Max app or Online when using your web browser and check out our Compatible Streaming Devices; these are devices that will work with HBO Max. 

 

Let us know if this helps! Thank you for reaching out to the community!

 

Rhoda, AT&T Community Specialist

ATTHelp

Community Support

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195.2K Messages

10分前

Hello klmurphy, we want to work with you to address your concerns!

 

To best assist you, we will need to connect with you on a secure line. Please  give me a call at 1-800-207-1233 ex #65584 Sunday through Thursday  between 10:30 AM and 6:30 PM CST

 

I look forward to hearing from you!

 

Carlton, AT&T Community Specialist

 

New Member

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7 Messages

10分前

My issue has been resolved.  HBO Max is now working again and I was able to get my billing issue resolved as well.

Thank you!

ATTHelp

Community Support

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195.2K Messages

10分前

We're happy to hear you was able to sign in to HBOMAX, @klmurphy

 

Thank you for letting us know you have all your concerns addressed.

 

Feel free to reach out if you have any other concerns or questions.

 

Carlton, AT&T Community Specialist

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