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R

New Member

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2 Messages

Wed, Dec 15, 2021 3:29 AM

HBO Max with internet 1000 plan

I am supposed to get HBO Max with my internet 1000 plan but it isn’t accepting my login information. What can I try to get it to work. 

ATTHelp

Community Support

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195.7K Messages

8分前

We're here to help with your HBO Max login concerns, @RJHB412!

 

Let's gather some information to better assist you:

  • What type of device are you attempting to login on? Depending on the device, we can provide specific troubleshooting tips.
  • What error message are you receiving when attempting to login? Depending on the error, we may need to approach it different ways.
  • Do you get the same error when attempting to sign in via the app and the web browser? This way we can determine if it's a device specific issue or not.

We look forward to hearing from you!

 

CalebP, AT&T Community Specialist 

New Member

 • 

2 Messages

8分前

I am trying to login on an iPad and an iPhone. I don’t get an error message every time. The one error message said that I didn’t have a subscription in iTunes. When I go in it asks me to choose my provider. I enter att and enter my password then it goes back to the subscription page. I was able to watch 1 episode on Monday night and when I went to watch the next episode it went to the subscription page. It seems that it isn’t accepting my att login information. 

(edited)

ATTHelp

Community Support

 • 

195.7K Messages

8分前

Hi there, RJHB412

 

Thank you so much for your patience, we really do appreciate it. Looks like the problem has been resolved on our end, so here are the next steps to try:

  1. Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  2. Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  3. This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  4. Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  5. You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.

If all of that is successful, then we can work on the app. Please try these steps:

  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

Try these steps, and let us know if they work for you. 

 

Thank you for reaching out to us here on the AT&T Community Forum.

 

Matthew, AT&T Community Specialist

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