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B

New Member

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3 Messages

Tue, May 4, 2021 3:50 AM

HBO MAX very slow to load

Our HBOMAX is very slow to load.  We're using AT&T fiber with outstanding speed tests.  Both of our Fire sticks 4Ks are slow to load HBOMAX yet Youtube TV and Amazon Prime shows load and play immediately.

OttoPylot

ACE - Expert

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18.5K Messages

1年前

It's a problem with HBO Max. It is slow to load and navigate sometimes with other providers and platforms as well.

Juniper

ACE - Expert

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30.3K Messages

1年前

Contact HBO as they own and operate the app. All AT&T does is authorize your use of it through their service, not regulate the speed of it.

New Member

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3 Messages

1年前

We resolved the HBOMAX issue by disabling the IPV6 protocol on our AT&T router.  Our Firesticks now connect using IPV4.

Juniper

ACE - Expert

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30.3K Messages

1年前

Changing from IPV6 to IPV4 fixed it? Thanks for sharing as that is good info to have.

New Member

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3 Messages

1年前

Folks,  One other advantage of disabling the IPV6 was that our Android phones load apps much faster than before.  Apps such as the Weather Channel could take 45 seconds to load but now load instantly with our AT&T fiber connection.

Bob

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