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J

New Member

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3 Messages

Fri, Jan 28, 2022 10:51 PM

HBO Max tile not available on Unlimited Elite plan

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan.  I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telling me to call HBO Max and I did (3 times) and they said they can't give me subscription when AT&T hasn't given me subscription.   When I log into my account on website or on my phone app, I don't see a "Activate HBO Max" tile.  I have logged out logged in about 30 times by now.  Still don't see "Activate HBO Max" tile.  And under my account, it says I have Unlimited Elite plan and HBO is included.  It's been over 2 months and I switched over from Verizon to AT&T for HBO Max and I still don't have it.  This is a scam at this point.  Anyone had any solution? 

ATTHelp

Community Support

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195.7K Messages

6 m前

Hello jslee, we'd be happy to help you get signed into HBO Max.

 

Follow the steps listed to set up your HBO Max activation.

  1. Go to your myAT&T account overview
  2. Look for the Activate HBO Max tile.
  3. Choose Activate, if asked.
  4. Download HBO Max from your app store.
  5. Open HBO Max and select the person icon.
  6. Choose Sign in, then Sign in with a Provider.
  7. Select AT&T and enter your user ID and password to start streaming.

Hopefully this information helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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3 Messages

6 m前

I don’t see Activate HBO Max tile on my account when I log in as my title suggested.  

ATTHelp

Community Support

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195.7K Messages

6 m前

Hello jslee, thanks for the additional details on getting HBO Max activated.

 

It's key that you sign into att.com via a desktop browser to login to your my AT&T account. Also, we recommend reinstalling the HBO Max app for the latest version.

 

Thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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3 Messages

6 m前

I did all of that about 30 times.  I have my case number is CM20220118_152267443.

ERAM 247100000745.  Please look into this.  They can’t fix this issue for over 2 months.

ATTHelp

Community Support

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195.7K Messages

6 m前

Hello there, @jslee. Let’s meet in a Direct Message to discuss your inability to stream HBO Max.

 

Please check your Direct Message Inbox for a message I am sending you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Looking forward to assisting you.

 

Lar, AT&T Community Specialist

New Member

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1 Message

6 m前

I am having the same problem I’ve been on the phone and via live chat as well and nothing

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