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Z

New Member

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3 Messages

Thu, Jan 27, 2022 7:27 AM

hbo max subscription has expired

I have free HBO Max for life through AT&T. I have Unlimited Choice R (II). HBO Max app on phone & TV is telling me my “subscription through AT&T has expired”…

I was in the middle of watching a show on HBO Max two nights ago when it suddenly wanted me to sign in. After I tried signing back in & every suggestion I found in the forums & on AT&T’s website, I still get the same message.

I then tried calling customer service twice. They were unable to help me. Both agents put me on hold & my calls were dropped…

I did receive a call back from the first agent a few minutes later but I missed the call. He left a voicemail saying he needed more info from me. I called the number he left. The number was NOT a direct line. And there was nothing in the comments ab my prior call, so I had to start the process again with another agent to only have that call “dropped” too…

Has anyone had any help to get logged back on to HBO Max?  

ATTHelp

Community Support

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195.7K Messages

7分前

Hey @zsusie1993, let's work together to troubleshoot your HBO Max subscription. 

 

We'd advise for you to first try these troubleshooting steps, towards a resolution:

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
    If all of that is successful, then we can work on the app. Please try these steps:
    • Clear the app cache.
    • Uninstall the app from the device or devices.
    • Power the device or devices down and then back on.
    • Install the app again from the iTunes Store.
    • Once that is done click on "Sign in with a Provider."
    • Choose AT&T from the list of available providers.
    • Enter your username and password used previously when signing in through the browser.

After trying these steps, reach back out and let us know if this helps.

 

Thank you. 

 

Lynn, AT&T Community Specialist

New Member

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3 Messages

7分前

I have tried your suggestions & still do not get in.

ATTHelp

Community Support

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195.7K Messages

7分前

Thank you for your response @zsusie1993.

 

Please try to the following to reset up your HBO Max and let us know how it goes:

  1. Please sign into your myAT&T account via any browser
  2. Choose the "Activate HBO Max" title
  3. Pick "Activate"
  4. Lastly, we recommend reinstalling the HBO Max app for the latest version

We look forward to hearing from you.

 

Samantha, AT&T Community Specialist

New Member

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3 Messages

7分前

that suggestion didn’t work. still get same results.  

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Hello @,

 

Thanks for giving that a try.

 

We've went ahead and sent you a direct message to continue our correspondence in a private setting.

 

Please reply to our message whenever you get a chance.

 

We look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

New Member

 • 

3 Messages

7分前

Zsusie1993,

if you could post back to how this was resolved it would be much appreciated. No one from ATT has come out and stated its on their end or it took their involvement to be resolved. Nothing but this private DM nonsense. 

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