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1 Message

Fri, Jan 14, 2022 1:29 AM

HBO Max Still Not Working

I have not had my HBO since what seems to be the beginning of December, I was told that this would be fixed at the first of the year and still no HBO. Suppose to come as part of my internet plan??? You should fix this issue ASAP

ATTHelp

Community Support

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196.2K Messages

7 m前

We are here to help with your HBO Max, Payisabuckeye.

 

We suggest that you try these steps, as they help you with being able to log into the app.

 

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.

If all of that is successful, then we can work on the app. Please try these steps:

  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

Let us know if this helps.

 

Marc, AT&T Community Specialist

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