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New Member

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2 Messages

Thu, May 6, 2021 4:45 PM

HBO MAX SIGNUP

Having problems in HBO max signup. Already have my sign in information but the app dont let sign up.

Service code:

H-570820aa-053d-4479-ccd4-1080de899325 

[EDITED per Community Guidelines]

my email [email scrubbed]

ATTHelp

Community Support

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196.2K Messages

1 年前

Hello @Diomytorres, We'd like to look into why you're unable to sign up for HBOMax so you can start steaming the latest movies on movie nights. 

 

We'd like to ask for some details so we can work towards the best resolution possible:

  • Which AT&T service are you trying to sign up for HBOMax through?
  • Did you receive a HBOMax register email? Check your spam, junk mail.
  • Also, are you using the user ID and password for the service you sign up for HBOMax with? 

Please follow up at your earliest convenience. 

 

Jonye, AT&T Community Specialist 

 

New Member

 • 

2 Messages

1 年前

i have a package that includes hotspot and HBO max. The att’s employee told just to sign on HBO max through sign in with a provider. I did that but it doesnt work. 

ATTHelp

Community Support

 • 

196.2K Messages

1 年前

Good afternoon @Diomytorres, thanks for reaching out to us. 

 

It would be a pleasure to further assist you with your HBO Max sign in. We recommend troubleshooting your HBO Max account using our HBO Max Help Center. You will find an option that is designated for Sign In Issues. You may also check the device you are using to access your account on is compatible with the HBO Max App.

 

If you proceed to have issues signing in, please let us know. We are happy to help with all your questions and concerns.

 

Thank you for being a part of our AT&T family.

 

- Amber AT&T Community Specialist 

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