Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
vs1809's profile

New Member


1 Message

Thu, Mar 17, 2022 9:41 PM

HBO Max signin via wireless account - Unlimited &More

I had HBOMax via DirectTV but I dropped DTV.  Now when I attempt to access HBO via my Firestick I cannot. 

I logged out of HBO on my Firestick, cleared the data and the cache, and logged out.  Then i deleted the HBO app and reinstalled the HBO app.  It let me log in with my HBO email and password, then attempted to verify with the code; i went to and entered the code -- all looked good. when i attempted to watch a show, it prompted me to signin.  I selected sign in with provider, selected att, input my att user id (my CTN) and password (validated correct password by logging directly into and got that dtv could not verify my subscription.  I looked at the help info - said to go to and link HBO with my wireless  by finding the HBO panel -- i cannot find that panel and cannot figure out how to confirm whether HBO is linked to my wireless account.  I used the chat help but it is just a bot that did not provide an answer.   My CTN is [EDITED per Community Guidelines].


Community Support


195.7K Messages


Hi vs1809! We are here to help you activate your HBO Max on your wireless account!


If you are unable to find the HBO Max tile, download the myAT&T app if you don't have it already, if you do have it, reinstall the app to reset it. If you are using the web browser, try switching browsers or clearing your cookies & cache on your browser settings. 


Learn how to set up HBO Max on your account by going to your myAT&T account overview from a desktop browser (not the myAT&T app)> Activate HBO Max tile> Activate>Download & open HBO Max>Sign in>Sign in with a Provider>AT&T and enter your user ID and password to start streaming.


For other select AT&T Unlimited plans that are provisioned with HBO Max, sign into on the web (not the myAT&T app)>Activate HBO MAX/ Start watching now>Sign in and stream HBO Max. 


After, sign in and stream HBO Max by downloading the HBO Max app>Sign in >Sign in through TV/mobile provider>Allow/Don't allow>AT&T >Sign in >Create your HBO Max profile and choose your profile to start streaming. 


We hope this helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community Forums!


Rhoda, AT&T Community Specialist 


ACE - Expert


29.3K Messages


Are you sure the Wireless Plan you have includes an HBOMax entitlement?

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.