hbo max not working

Fixed my HBOMax/AT&T "Subscription Expired" issue.  I was able to log into my HBOMax account as usual by choosing AT&T as Provider. Found it was easier on PC

Go to Account by clicking on username (on laptop/PC) or settings (on phone).

Choose "Manage Devices" 

Choose  "Sign All Devices Out"   

I was then asked to create an HBO Max account. I created a "new" account, using the same email address. It recognized I already had account and sent me a code to verify and merge.  Was successfully able to log back in on both my phone and laptop through AT&T. 

Also on my Account - "Subscription" no longer says ATT Expired, it actually confirms it's billed through AT&T.  Good luck!

Mine doesn’t say expired. It is logged in and then when I go to play content it asks me to sign up - I sign in - it goes back in and then signs out again. 

My account was doing the same thing, but when I tried to play something, it would kick me out and kept asking me to sign up or repurchase. I couldn't always find the "log in with provider" option either.  There are a few other threads here with suggestions, which I had tried them all (deleting app, reactivating etc..) Someone mentioned having multiple devices that had signed in was their issue, which worked with mine- I must have gotten lucky. Lots of frustration with both support from AT&T and HBO Max. Hope you find solution.

Thank you! I’ll try signing out on all devices 

Still not working. It’s crazy to pay for this premium att and it doesn’t work for weeks now 

Is the problem still on going on ATT end? My HBO is still not working? Will you be compensating customers who continue to have to pay for a broken service? 

Hello rlcmd, we're here to help you with HBO Max.

This is not the experience AT&T want you to have. Our engineers is working diligently to restore the service. Thank you for your patience!

Please reach back out if you have any other questions or concerns.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist 

Now it has been weeks and I pay for a premium ATT account for HBO max. Every phone and tablet we have says the service is no longer available. on the computer ... the same problem persists. Is ATT going to reimburse for this failure? When will it be fixed? Are other users having any issues or is it just me? 

ATT is disgraceful. I have had problems with them for a year now and have been a customer for 30 years. It's time to start looking for another plan ... 

I have the same issue. Sad to see it has not yet been resolved.

I'm also having the same issue. Everything was working fine until yesterday when my HBO Max account said my subscription expired, but my AT&T account page still says I have HBO Max.

I have done EVERY troubleshoot too. I’ve changed passwords, deleted the app and reinstalled it, removed every device, logged out every device, cleared the cache, turned off and turned back on the recurring payments. I was watching peacemaker and then the second the episode ended i got a screen saying renew membership. It did this last month and self corrected after a week. This isn’t great service and of course all we are getting is bots replying to us and no one solving the issue. I’ve went from 5 different forum pages with this issue spanning over the last few months and no one seems to be able to fix it.