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Sunday, January 2nd, 2022 12:53 AM
hbo max not working. put in att user name and password. logs in for one moment then goes back to please log in.
1 year ago
Fixed my HBOMax/AT&T "Subscription Expired" issue. I was able to log into my HBOMax account as usual by choosing AT&T as Provider. Found it was easier on PC
Go to Account by clicking on username (on laptop/PC) or settings (on phone).
Choose "Manage Devices"
Choose "Sign All Devices Out"
I was then asked to create an HBO Max account. I created a "new" account, using the same email address. It recognized I already had account and sent me a code to verify and merge. Was successfully able to log back in on both my phone and laptop through AT&T.
Also on my Account - "Subscription" no longer says ATT Expired, it actually confirms it's billed through AT&T. Good luck!
Mine doesn’t say expired. It is logged in and then when I go to play content it asks me to sign up - I sign in - it goes back in and then signs out again.
My account was doing the same thing, but when I tried to play something, it would kick me out and kept asking me to sign up or repurchase. I couldn't always find the "log in with provider" option either. There are a few other threads here with suggestions, which I had tried them all (deleting app, reactivating etc..) Someone mentioned having multiple devices that had signed in was their issue, which worked with mine- I must have gotten lucky. Lots of frustration with both support from AT&T and HBO Max. Hope you find solution.
Thank you! I’ll try signing out on all devices
Still not working. It’s crazy to pay for this premium att and it doesn’t work for weeks now
Is the problem still on going on ATT end? My HBO is still not working? Will you be compensating customers who continue to have to pay for a broken service?
Hello rlcmd, we're here to help you with HBO Max.
This is not the experience AT&T want you to have. Our engineers is working diligently to restore the service. Thank you for your patience!
Please reach back out if you have any other questions or concerns.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
Now it has been weeks and I pay for a premium ATT account for HBO max. Every phone and tablet we have says the service is no longer available. on the computer ... the same problem persists. Is ATT going to reimburse for this failure? When will it be fixed? Are other users having any issues or is it just me?
How can we improve?