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New Member

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7 Messages

Sun, Jan 2, 2022 12:53 AM

hbo max not working

hbo max not working. put in att user name and password. logs in for one moment then goes back to please log in. 

New Member

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7 Messages

8分前

Fixed my HBOMax/AT&T "Subscription Expired" issue.  I was able to log into my HBOMax account as usual by choosing AT&T as Provider. Found it was easier on PC

Go to Account by clicking on username (on laptop/PC) or settings (on phone).

Choose "Manage Devices" 

Choose  "Sign All Devices Out"   

I was then asked to create an HBO Max account. I created a "new" account, using the same email address. It recognized I already had account and sent me a code to verify and merge.  Was successfully able to log back in on both my phone and laptop through AT&T. 

Also on my Account - "Subscription" no longer says ATT Expired, it actually confirms it's billed through AT&T.  Good luck!

New Member

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7 Messages

8分前

Mine doesn’t say expired. It is logged in and then when I go to play content it asks me to sign up - I sign in - it goes back in and then signs out again. 

New Member

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7 Messages

8分前

My account was doing the same thing, but when I tried to play something, it would kick me out and kept asking me to sign up or repurchase. I couldn't always find the "log in with provider" option either.  There are a few other threads here with suggestions, which I had tried them all (deleting app, reactivating etc..) Someone mentioned having multiple devices that had signed in was their issue, which worked with mine- I must have gotten lucky. Lots of frustration with both support from AT&T and HBO Max. Hope you find solution.

New Member

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7 Messages

8分前

Thank you! I’ll try signing out on all devices 

ATTHelp

Community Support

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196.2K Messages

8分前

Hello rlcmd, we're here to help you with HBO Max.

This is not the experience we want to hear. This is a known issue affecting multiple users. Our teams are working diligently to get HBO Max up and going.  Thank you for your patience!

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist 

New Member

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7 Messages

7分前

Still not working. It’s crazy to pay for this premium att and it doesn’t work for weeks now 

New Member

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7 Messages

7分前

Is the problem still on going on ATT end? My HBO is still not working? Will you be compensating customers who continue to have to pay for a broken service? 

ATTHelp

Community Support

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196.2K Messages

7分前

Hello rlcmd, we're here to help you with HBO Max.

 

This is not the experience AT&T want you to have. Our engineers is working diligently to restore the service. Thank you for your patience!

 

Please reach back out if you have any other questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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7 Messages

7分前

Now it has been weeks and I pay for a premium ATT account for HBO max. Every phone and tablet we have says the service is no longer available. on the computer ... the same problem persists. Is ATT going to reimburse for this failure? When will it be fixed? Are other users having any issues or is it just me? 

New Member

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10 Messages

7分前

This has been weeks! My HBO max still isn’t working!!!! Like are you serious? Why are we paying for this??? Seriously why!? I haven’t been able to log in, I haven’t been able to do anything with it. It works for a few seconds on my phone then I get kicked off and get a “redeem purchase, sign up” and any option I click nothing happens. I’ve uninstalled the app and I’ve logged out and in. This issue is all over your forums going on months! And this is the tech support us customers get…? Something we are paying for and not receiving. Seems to me like we are all being stolen from!!

New Member

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7 Messages

7分前

ATT is disgraceful. I have had problems with them for a year now and have been a customer for 30 years. It's time to start looking for another plan ... 

New Member

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1 Message

7分前

I have the same issue. Sad to see it has not yet been resolved.

New Member

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1 Message

7分前

I'm also having the same issue. Everything was working fine until yesterday when my HBO Max account said my subscription expired, but my AT&T account page still says I have HBO Max.

New Member

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10 Messages

7分前

I have done EVERY troubleshoot too. I’ve changed passwords, deleted the app and reinstalled it, removed every device, logged out every device, cleared the cache, turned off and turned back on the recurring payments. I was watching peacemaker and then the second the episode ended i got a screen saying renew membership. It did this last month and self corrected after a week. This isn’t great service and of course all we are getting is bots replying to us and no one solving the issue. I’ve went from 5 different forum pages with this issue spanning over the last few months and no one seems to be able to fix it.

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