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New Member

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1 Message

Wed, Dec 29, 2021 4:09 AM

HBO max not working

It says my subscription has expired, but it wasn’t a subscription, it just is part of my phone plan. Obviously not the first person with this issue. I need your team to restore the HBO max subscription associated with my account. 

ATTHelp

Community Support

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192.4K Messages

6 m ago

We are here to address your HBO Max expired subscription error message Elliot_Luke!

 

We are aware that some customers are experiencing error messages with their qualified HBO Max subscription. Our HBO Max team is actively working on a resolution. 

 

At this time we recommend these troubleshooting steps:

  1. Sign out of your HBO Max and reinstall the app to ensure that you have the latest app version.
  2. Sign into your AT&T account and set up HBO Max again when prompted to. Look for 'Activate HBO Max' tile, to activate HBO Max before signing in.  
  3. Reset your AT&T Password and ensure that you log into HBO Max using the correct user ID and password associated with your qualified wireless account.
  4. Sign into HBO Max using the web browser, clear your cookies & cache and try switching browsers to reset your online access.

We hope this helps! Reach back out to us if you have additional questions. Thank you for visiting AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

New Member

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10 Messages

5 m ago

This has been weeks! My HBO max still isn’t working!!!! Like are you serious? Why are we paying for this??? Seriously why!? I haven’t been able to log in, I haven’t been able to do anything with it. It works for a few seconds on my phone then I get kicked off and get a “redeem purchase, sign up” and any option I click nothing happens. I’ve uninstalled the app and I’ve logged out and in. This issue is all over your forums going on months! And this is the tech support us customers get…? Something we are paying for and not receiving. Seems to me like we are all being stolen from!!

New Member

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1 Message

5 m ago

Still not working. I’ve tried all these suggestions, and even called support. They were supposed to send me a new login to try, but that was a week ago, & no email. 

I don’t understand what the problem is. It was working fine, my plan hasn’t changed, & it still says I get HBO. 

Very frustrating. 

New Member

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3 Messages

5 m ago

This just happened to me tonight “subscription through AT&T has expired”. This fails on both my mobile device and my fire tv. It’s been working great since the switch from HBOGO to HBOmax. I’ve tried everything posted on the forums with no luck. Like Calico said this is VERY FRUSTRATING. 

New Member

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10 Messages

5 m ago

I received a phone call yesterday (when I was asleep no doubt) 

“AT&T Free Msg: The investigation of your technical issue is complete. Please re-attempt log in. If you are still experiencing issues, please call 330-509-6425”

And what happened when I tried logging back in? Same thing.

”AT&T subscription has expired”.

New Member

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3 Messages

5 m ago

Go into your IOS device Settings under TV Provider. Deactivate the slider for HBO Max and relaunch the HBO Max app. This let me get back to the provider selection and sign-in successfully.

New Member

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3 Messages

5 m ago

DennisSSebaStephen, did you only have a problem getting to provider sign in prior to doing that? The problem I’m having is after the provider sign it. It redirects me to choose a plan or restore a purchase. This is the case across all my devices so it seems like AT&T just canceled my HBO subscription. I’m guessing this is what everyone else is experiencing. 

*unlimited Elite customer 

(edited)

New Member

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10 Messages

5 m ago

Yea because I’ve done that, I’ve actually signed out of my tv provider as well and it never fixed with anything. And AT&T called me and said it was fixed then sent me an email saying it was never fixed and to please be patient.

New Member

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1 Message

5 m ago

After spending multiple days on with tech support they came to the conclusion that I had to upgrade to get my HBO service back. I went on twitter @atthelp which got me a response.I just went through another week of trouble shooting with manager of social media (she was very nice) only to get to the same conclusion. I have to upgrade. The only issue with upgrading is they put a cap of 40Gb of data on you and if you do all streaming TV and movie services that not really a lot. (I'm already at 320Gb). My current subscription includes HBOmax but they won't give it to me. I see a lot of people with the same issues and expect they will get the same response.

New Member

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10 Messages

5 m ago

My subscription includes HBO max. I’ve had it for 3 years and now it just stopped. They closed my case today and had it listed as fixed and when the agent messaged me to see if it was fixed (they closed it before even asking me if it was fixed). Which go figure it was not fixed. My plan is unlimited text, data and streaming.

New Member

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1 Message

5 m ago

I had to log in to my ATT account online with my laptop. there’s a section that says “included with your plan” and it should say HBOMax and I had to click that button that says activate and when I did that I was able to login with HBOMax and it started working again and it also started working again with my PS4, it was immediate. Hope this helps. 

New Member

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10 Messages

5 m ago

Already done that. What will pop up is a message saying could not verify your subscription. I got a message today from AT&T saying they closed my case because the problem was solved. (Never got any message saying it was never saying what the issue was) a case worker messaged me 2 hours after saying they closed it and it was solved and to log in. When I log in I got the exact same error code then I got “I will put in a new ticket” instead of saying hey y’all didn’t do your job right and to do maybe legit fix it instead of lie and close it.

New Member

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1 Message

5 m ago

I’m having the same issue. My account says HBO Max is included but when I try to play content it acts as if I don’t have an account. I’ve had it for 2 years and now I’m having this problem

New Member

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10 Messages

5 m ago

Yea they reopened my case then acted confused to hear that I was still having the issue. Then wanted me to send proof so I sent screenshots and they had the nerve to ask (after my screenshots) if the error code was still appearing.

New Member

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1 Message

2 m ago

After 4 days on the phone with support from AT&T this is what worked:

- Create a secondary AT&T ID pointing to a different email address

Background:

I had a previous subscription with HBO that is now expired that was associated with the email address used at the AT&T login. This previous subscription took priority over the "Sign in with provider". HBO then decided to delete my old account and asked AT&T to reissue the HBO login request. AT&T was not able to do this. A work around was to make a secondary AT&T login.

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