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Fri, Feb 25, 2022 12:39 AM
I have hbo max with my plan but now it's telling me my hbo max prescription through att has expired
4 months ago
This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system.
To resolve, please log out of all of your devices that use HBO Max.
Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login.
You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.
If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.
The AT&T Community Team
9 months ago
Hello @Franknofear, we want to work with you to address your concerns with your HBO Max subscription.
First, we'd advise for you to try these troubleshooting steps, towards a resolution:
Feel free to reach back out and let us know if these steps helped, to determine how to proceed further.
Lynn, AT&T Community Specialist
8 months ago
I had to activate my hbo max several times but now it works
How can we improve?