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Franknofear's profile

New Member

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2 Messages

Fri, Feb 25, 2022 12:39 AM

Hbo max expired

I have hbo max with  my plan but now it's telling  me my hbo max prescription  through  att has expired 

Accepted Solution

Official Solution

Moderator

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1.2K Messages

4 months ago

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

Thanks

The AT&T Community Team

ATTHelp

Community Support

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203.5K Messages

9 months ago

Hello @Franknofear, we want to work with you to address your concerns with your HBO Max subscription. 

 

First, we'd advise for you to try these troubleshooting steps, towards a resolution:

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
    If all of that is successful, then we can work on the app. Please try these steps:
    • Clear the app cache.
    • Uninstall the app from the device or devices.
    • Power the device or devices down and then back on.
    • Install the app again from the iTunes Store.
    • Once that is done click on "Sign in with a Provider."
    • Choose AT&T from the list of available providers.
    • Enter your username and password used previously when signing in through the browser.

Feel free to reach back out and let us know if these steps helped, to determine how to proceed further.

 

Thank you. 

 

Lynn, AT&T Community Specialist

New Member

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2 Messages

8 months ago

I had to activate my hbo max several times but now it works

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