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R

New Member

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1 Message

Fri, Dec 31, 2021 10:17 PM

hbo max expired

my internet that we chose was supposed to have hbo max included, but after a month it shows it expired. 

ATTHelp

Community Support

 • 

196.2K Messages

8分前

We are here to help with your HBO Max, racheledonaire.

 

We recommend that you try logging into your HBO Max online by following these instructions:

  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.

If all of that is successful, then we can work on the app. Please try these steps:

  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

If this does not help, then you are part of the ongoing trend that is happening with HBO Max. We are sorry for the inconvenience this has caused you. Our engineers are working as fast as possible to get this fixed. You will know this is fixed, when you can log into the app without any issues.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for contacting AT&T Forums.

 

Marc, AT&T Community Specialist

 

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