HBO Max Cannot Verify My AT&T Subscription

Good morning @tugymnast,

Thank you for your patience, let's work on this together so we can get you logged in and streaming HBO MAX.

Please share which AT&T services you have that include it and what devices you've tried signing in on so we can get started.

KristinA, AT&T Community Specialist

Sounds familiar. Total bunk they cannot figure this out.

Hi Tfurrow! We are here to help with your HBO Max error message when signing in!

HBO Max is back up and running again, please follow the steps to set up your HBO Max again and log in:

1. Ensure that you are using the correct username and password by going to AT&T's Direct Login page and signing in. 
2. Find HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
3. This will cause the HBO Max page to open, and you will want to click on "Sign in" in the upper right corner of the screen. 
4. Select "Sign in with Provider" and choose AT&T from the list of available providers.
5. You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in. 

After, log out of the HBO Max app and attempt to sign back in with your AT&T ID and password. Clear the app cache and reinstall the app to reset your online access and get the latest version of the app. Also, power cycle your device to reset your device. 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

I followed directions and it still does not work!!!!!

Thanks for letting us know, @Tfurrow.

Please let us know, after attempting the desired steps what error messages are you receiving now? Or is it the same as previously?

We'll need to know to further investigate your concerns.

Thank you!

Lynn, AT&T Community Specialist

Same as before. Unable to verify my subscription🤬🤬🤬

It definitely isn’t back up and running again…I still can’t watch HBO Max. 

Hi there, KathrynJaneway47! Your patience has been greatly appreciated. It has been reported that the HBO Max streaming error has been resolved.

You'll want to completely log out of the HBO Max app and attempt to sign in with your AT&T ID and password. If this recommended solution doesn't allow you to stream again, let us know so we can escalate a case for further investigation.

Thank you for sharing with the AT&T Community!

Jonye, AT&T Community Specialist  

I still cannot access HBO Max. Even tried to access on my desktop and still does not work. This is Crap. I have been locked out for 7 days now!!!!!. I have followed instructions and cannot access via mobile device or on my TV!!!!!!

Thanks for updating us with the status of your HBO Max concerns, @Tfurrow.

To confirm the status of your subscription, have you reviewed your myAT&T account and confirm that the HBO MAX tile is still active?

You'll need to let us know the following information to better identify the next steps towards escalating this.

Thank you.

Lynn, AT&T Community Specialist

Yes, it is still active and on my account overview page from the MYAT&T app it shows that I get HBO MAX with the internet 1000 plan that I have. 

Hi, Tfurrow.

Thank you for the information.

We recommend that you reset your password for your HBO Max and wait a full 24 hours before you log back in. This will give your account plenty of time to full resync.

Let us know if this helps.

Marc, AT&T Community Specialist

Hello, 

I have logged out and logged back in (even tried in an incognito window) and still getting an error. I changed my password on HBO and ATT and still no luck. 

I don't have a password on HBO Max- I access using my AT&T credentials. I have already reset that once before? This is unbelievable....

Hello @KathrynJaneway47,

We want to help. Let’s meet in a Direct Message to discuss these issues that you've been having with streaming HBO Max. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) We look forward to hearing back from you soon!

Sean, AT&T Community Specialist