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New Member

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1 Message

Mon, Sep 14, 2020 4:26 AM

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HBO Max Cannot Verify My AT&T Subscription

I have an AT&T plan that includes HBO Max, but every time I try to log into HBO Max using my AT&T account log-in, I receive the following message:

CAN'T VERIFY YOUR SUBSCRIPTION

Make sure you're using the ID and password for the AT&T service associated with HBO Max.  Confirm that you activated your HBO Max account with AT&T at https://www.att.com/myatt

 

SERVICE CODE:  H-18c6fed0-7a2c-4458-9ece-4b7002443c68

 

I have verified my account, and every AT&T rep I speak to cannot figure out why I cannot access HBO Max.

ATTHelp

Community Support

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196.1K Messages

2年前

Good morning @tugymnast,

 

Thank you for your patience, let's work on this together so we can get you logged in and streaming HBO MAX.

 

Please share which AT&T services you have that include it and what devices you've tried signing in on so we can get started.

 

 

 

KristinA, AT&T Community Specialist

New Member

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13 Messages

8分前

Sounds familiar. Total bunk they cannot figure this out.

ATTHelp

Community Support

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196.1K Messages

8分前

Hi Tfurrow! We are here to help with your HBO Max error message when signing in!

 

HBO Max is back up and running again, please follow the steps to set up your HBO Max again and log in:

  1. Ensure that you are using the correct username and password by going to AT&T's Direct Login page and signing in. 
  2. Find HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  3. This will cause the HBO Max page to open, and you will want to click on "Sign in" in the upper right corner of the screen. 
  4. Select "Sign in with Provider" and choose AT&T from the list of available providers.
  5. You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in. 

After, log out of the HBO Max app and attempt to sign back in with your AT&T ID and password. Clear the app cache and reinstall the app to reset your online access and get the latest version of the app. Also, power cycle your device to reset your device. 

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

New Member

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13 Messages

8分前

I followed directions and it still does not work!!!!!

ATTHelp

Community Support

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196.1K Messages

8分前

Thanks for letting us know, @Tfurrow.

 

Please let us know, after attempting the desired steps what error messages are you receiving now? Or is it the same as previously?

 

We'll need to know to further investigate your concerns.

 

Thank you!

 

Lynn, AT&T Community Specialist

New Member

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13 Messages

8分前

Same as before. Unable to verify my subscription🤬🤬🤬

New Member

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6 Messages

8分前

It definitely isn’t back up and running again…I still can’t watch HBO Max. 

ATTHelp

Community Support

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196.1K Messages

8分前

Hi there, ! Your patience has been greatly appreciated. It has been reported that the HBO Max streaming error has been resolved.

 

You'll want to completely log out of the HBO Max app and attempt to sign in with your AT&T ID and password. If this recommended solution doesn't allow you to stream again, let us know so we can escalate a case for further investigation.

 

Thank you for sharing with the AT&T Community!

 

Jonye, AT&T Community Specialist  

New Member

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13 Messages

8分前

I still cannot access HBO Max. Even tried to access on my desktop and still does not work. This is Crap. I have been locked out for 7 days now!!!!!. I have followed instructions and cannot access via mobile device or on my TV!!!!!!

ATTHelp

Community Support

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196.1K Messages

8分前

Thanks for updating us with the status of your HBO Max concerns, @Tfurrow.

 

To confirm the status of your subscription, have you reviewed your myAT&T account and confirm that the HBO MAX tile is still active?

 

You'll need to let us know the following information to better identify the next steps towards escalating this.

 

Thank you.

 

Lynn, AT&T Community Specialist

New Member

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13 Messages

8分前

Yes, it is still active and on my account overview page from the MYAT&T app it shows that I get HBO MAX with the internet 1000 plan that I have. 

ATTHelp

Community Support

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196.1K Messages

8分前

Hi, Tfurrow.

 

Thank you for the information.

 

We recommend that you reset your password for your HBO Max and wait a full 24 hours before you log back in. This will give your account plenty of time to full resync.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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6 Messages

8分前

Hello, 

I have logged out and logged back in (even tried in an incognito window) and still getting an error. I changed my password on HBO and ATT and still no luck. 

New Member

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13 Messages

8分前

I don't have a password on HBO Max- I access using my AT&T credentials. I have already reset that once before? This is unbelievable....

ATTHelp

Community Support

 • 

196.1K Messages

8分前

Hello @,

 

We want to help. Let’s meet in a Direct Message to discuss these issues that you've been having with streaming HBO Max. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) We look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

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