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New Member

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1 Message

Tue, Apr 6, 2021 4:56 PM

Have audio, but not video on some HBO Max movies

We are subscribed to HBO Max. I can watch it on my phone. But my TV with a 4K Firestick will only play the audio portion of Kong v Godzilla or the new Wonder Woman. The screen is black.

How do I solve this?   

ATTHelp

Community Support

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196.2K Messages

1 年前

Thanks for reaching out, @pgast5745.

Let's give troubleshooting a shot! 

Check your network connection

  1. Select Settings, then System, and then Network.
  2. Locate your current network by finding the check mark and signal strength info next to it.


Clear AT&T TV app cache and data

  1. Select Settings, then Apps, and then Manage Installed Apps.
  2. Choose the AT&T TVSM app.
  3. Select Clear cache and Clear data from the window that appears.

    We're here for any additional assistance.

    NeishaW AT&T Community Specialist 



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