J

New Member

 • 

1 Message

Wed, Jun 16, 2021 5:07 PM

Hacks will not play

I am unable to watch Hacks on HBO Max. Every time I try to play the show it fails. I get either an error message or it dumps me pack to the home page. Other programing works normally. This happens on multiple systems. So far I have tried my Xfinity cable box, my Android TV, my web browser and my Android phone. I expect the same results on my Roku when I have time to check.

ATTHelp

Community Support

 • 

195.2K Messages

1 年前

Let's get you watching your program, @Jerryh135!

 

Have you attempted to clear the cache and cookies for the HBO Max app on the respective devices? That can sometimes clear up anything internal settings that may be causing the error to happen.

 

Give that a try and let us know!

 

CalebP, AT&T Community Specialist 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.