JustAnswerMyQuestionAndDontTryToSellMeSomething's profile

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Monday, January 23rd, 2023 5:44 AM

Free HBO Max because I’m an AT&T customer?

I’m just trying to find out if I have a free HBO Max subscription as a result of having an AT&T Unlimited plan. I’ve tried calling multiple times. First attempt, you could hear the customer service (CS) agent joking and laughing with the others in the background (and they sounded like they were sick, uninterested, or inebriated). Second attempt, they transferred me from the  phone department to CS, CS straight up hung up on me after over 20 minutes of waiting. Third attempt, they just said “oh, you need to call directTV, we have no idea” without even listening to my question all the way through. Tried the online chat support, the bot wouldn’t let me talk to a real person. 

ALL I WANT TO KNOW is can I “redeem” a free HBO Max subscription because of the fact that I’m an AT&T customer with an Unlimited plan. Like how T-Mobile customers get free subscriptions to services because they’re T-Mobile customers. If so, HOW do I “redeem” my free subscription. If not, did it USE TO be the case? I see online posts about people being grandfathered in and stuff but you can only trust Twitter and Reddit so much.


Community Support


210.9K Messages

2 months ago

Hello JustAnswerMyQuestionAndDontTryToSellMeSomething, we know how important it is to receive a direct answer the first time you reach out.


Currently, HBO Max is only available with the following Unlimited Plans:

  • AT&T Unlimited Elite
  • AT&T Unlimited Plus
  • AT&T Unlimited Plus Enhanced
  • AT&T Unlimited Choice
  • AT&T Unlimited Choice II
  • AT&T Unlimited Choice Enhanced
  • AT&T Unlimited & More Premium

If you have a qualifying plan, you can redeem it and start streaming by performing the following steps:

  1. Go to the myAT&T account page.
  2. Look for the Activate HBO Max tile.
  3. Choose Activate, if asked.
  4. Sign into HBO Max.


Please keep in mind, you will need to sign in with the AT&T ID and password used for your wireless account. You can check out our HBO Max Sign-in FAQ for more help with logging in.


Let us know if this helps.


Kristin, AT&T Community Specialist

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