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Let's share some helpful suggestions for streaming HBOMax, SadieGrl123!

There are many things that can impact your streaming experience like:

• The environment of your streaming device.
• Your internet plan.
• The type of connection you use to access the internet (Wired or Wi-Fi).
• The location and environment of the modem.

Make sure you have the latest version of HBO Max. To do this, open the app store on your device and search for HBO Max. If there's an app update available, download the update. You can find more tips for HBOMax slow loads, buffers, or pauses on the HBOMax help center webpage.

You'll find personalized troubleshooting tips specific to how you are subscribed by visiting the HBO Max Help Center. You will also find troubleshooting based on the device you're using. Lastly, check out additional ways that can impact your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal? 

If these gems don't help you download and stream through HBO Max, come back and let us know which service you're subscribed through. We'll make sure you get the appropriate support to provide further assistance!

Thank you for connecting with the AT&T Community!

Jonye, AT&T Community Specialist