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A

New Member

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5 Messages

Tue, Dec 14, 2021 1:57 AM

Android tv mbox

I have internet through at&t I have an android TV mBOX. Netflix work perfectly. It the hbomax that doesn't seem to work anymore. I had a vpn on it... since took off.

Updated mbox firmware,  updated hbomax app. Still can't seem to play any movie in hbomax.

It played fine before I loaded a vpn. Help??

ATTHelp

Community Support

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196.2K Messages

8分前

We're happy to help with streaming HBO max on your android TV, @Asilghee.

 

We have some helpful information on how to troubleshoot buffering and streaming issues with HBO max. 

 

If that does not help, let us know:

  • What happens when you try to play a movie in HBO max?(freezes, error message) 
  • Are you able to stream movies on HBO max using another device?(To confirm issue is with the device).  
  • Are you getting an error message? If yes what is the error message?(Error message will let us know what the issue is). 

Let us know if this helps. 

 

Elmi, AT&T Community Specialist. 

New Member

 • 

5 Messages

8分前

When I play a movie in hbomaX. It plays for a few seconds then it freezes. 

Hbomax does play on my tablet, laptop , another android tv mbox just fine. 

I've gone through everything listed on the troubleshoot link. 

ATTHelp

Community Support

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196.2K Messages

8分前

Hi, Asilghee.

 

VPNs often interfere with streaming. Disable the VPN and let us know if you see a difference. This will help us determine if the problem is with the VPN or your Internet service.

 

We'll be awaiting your reply.

 

Aminah, AT&T Community Specialist

New Member

 • 

5 Messages

8分前

I removed the vpn  several months ago.

New Member

 • 

5 Messages

8分前

I removed the vpn  several months ago.

ATTHelp

Community Support

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196.2K Messages

8分前

Hey Asilghee.

 

We understand that you're having trouble with your HBO Max. Please try logging completely out, then try logging in with your AT&T ID and password.

 

Please let us know what happen.

 

Charles, AT&T Community Forums

New Member

 • 

5 Messages

8分前

Done.

Still freezes

ATTHelp

Community Support

 • 

196.2K Messages

8分前

Try restarting your gateway, Asilghee, then see if the freezing persists. Also, try streaming HBO Max without the box. If it works fine without it, you'll want to reach out to the MBox manufacturer to see what could be causing this.

 

Keep us posted.

 

Aminah, AT&T Community Specialist

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