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Tutor

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1 Message

Sat, Apr 27, 2019 11:20 PM

Why are we losing so many great channels?

Why can't we keep A&E, HISTORY, LIFETIME and more?  

Responses

Brand User
ATTHelp

Community Support

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140.5K Messages

2 years ago

Our goal is always to deliver the content you want at a value that also makes sense to you. We hope to avoid any interruption to these channels that you care about.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
shannon02

ACE - Expert

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21.3K Messages

2 years ago

The channels remove their feed DTV cannot rebroadcast what they don't get.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Like many other viewers, I "want" to keep my existing channels. Recently, you informed me that there were going to be program changes with more movies channels added. But you also explained I could keep my "just right" package at the same cost if I wanted to.  Shortly after, we lost the NFL network (part of my package).  Now, not even a week later, I'm seeing all kinds of warnings (Live PD, for example)  that we're (current customers) are about to lose several more channels (A&E, History, TLC, Lifetime, etc.) soon.  I also read a text stating that we should expect higher rates soon!  I've checked your "new" packages and realized that your Entertainment package ($93/mo.) includes all of these channels. So, it appears that you are not having difficulty negotiating renewal contracts with theses various providers. This is very unfair to existing customers. I feel that we (current users) should be "grandfathered" and allowed to keep our existing lineup at the current price, or be given some other compensation such as the Entertainment package at a significantly discounted cost.   I feel that you company should be focused on providing your loyal customer base with the product you advertise and they pay for.  Finally, I realize we're not under contract -- which is usually done to protect your interests. However, it appears that you may not be interested in protecting our interests.

TexasBrit

ACE - Expert

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16.8K Messages

2 years ago

Right now its just a negotiating tactic. Maybe it will happen, maybe not

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Tutor

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2 Messages

2 years ago

I tried to call and there was no option for ATtUverse. I want to keep A&E. It’s my favorite channel. 

Tutor

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2 Messages

2 years ago

Live PD is my favorite show on television.

Tutor

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1 Message

2 years ago

Re: Is AT&T Losing A&E, History, or Lifetime Channels?

If AT&T gets rid of those channels, and especially Live PD, I will be switching.

Brand User
ATTHelp

Community Support

 • 

140.5K Messages

2 years ago

Our goal is always to deliver the content you want at a value that also makes sense to you. We hope to avoid any interruption to these channels that you care about.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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23.9K Messages

2 years ago


@Lw24332013 wrote:

You can cancel my subscription now direcTV. True story


A&E is just advertising that their agreement with DirecTV is coming up. This is a normal negotiating tactic to leverage customers against the TV provider (DirecTV in this case) to get them a better deal. This is why TV providers have in their terms that channels/programming are subject to change. All TV providers go through this from time to time as they do not own the channels.

 

Normally agreement is reached before deadline is up, sometimes with an extension. It is not often that channel goes dark (with exception of local affiliates and the infamous Viacom), but when it happens it is usually not for long. Remember the quicker the DirecTV caves, the more our bill goes up during the next price adjustment.

 

If you truly want to cancel your service, then you need to call DirecTV 1-800-531-5000. Just remember if you have a service agreement, the ECF doesn't get waived because of negotiations.

 

So let us take a step back and see the "true story" for what it is instead of overacting.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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2 Messages

2 years ago

We want A&E and LIVE PD...........do not get rid of that channel, AT&T.  Seriously, don't do that. 

Teacher

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2 Messages

2 years ago

RE:  LOSING LIVE PD AND A&E

 

We have U-verse, not Direct TV.   If AT&T gets rid of LIVE PD or the A&E channel, then they're losing several households in our huge family who all have U-verse and who all love LIVE PD.   So for those high monthly rates and we've been customers for about 11 years now, AT&T is gonna stab us in the back and get rid of A&E?   You've lost your minds,  AT&T.  

piglet12

Guru

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720 Messages

2 years ago

What exactly are we fighting for?

 

The somewhat affordable grandfathered plans which offer the greatest selection of channels are not available to new subscribers; they must pay much more to get the same channels within the new, more insanely priced plans, so the consumer has already lost.

 

You can't always get what you want, so ask for less and offer to pay more, if online success is what you are hoping for. However, since I can't personally accept that way of thinking, I will continue to wear my parachute, waiting until it's my turn to jump off of this airplane ride. 

 

#Dance Moms can't dance

Juniper

ACE - Expert

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23.9K Messages

2 years ago

Many grandfathered plans end up being more expensive. Choice Xtra Classic is a prime example as many people kept it for channels like Chiller and Cloo which at the time were in the Ultimate package. Since those channels have shutdown (completely with everybody), then you are getting no benefit over the Xtra package.

 

So I would review exactly what channels you watch and compare them against the current packages as most likely you can get less cost for the same or more channels (especially since new channels tend not to be added to grandfathered packages).

 

If it turns out the grandfathered package is still the best, then of course keep it. But always good to review once in a while to be sure.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

I'll tell you this for sure,

It is Direct TV's responsibility to keep their customers happy with their channel choices and if they can't then they" Direct TV" will lose a lot more then just a few channels, they'll lose customers !  AT&T is a company I can not stand !  Direct TV should.ve never sold out to them they are a GREEDY conglomerate seeking only to fulfill their own GREED for Billions of $$ nothing more... so don't give me the line of BULL that it's the Channels being Greedy ok, they are ALL GREEDY  fighting over who Gets to Keep the most $$$ in their pockets without a care in the world for US THE CUSTOMERS THAT ACTUALLY KEEP THEM ALL ALIVE !!!

Steve  

Tutor

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1 Message

2 years ago

Just like with the Viacom channels, if you don’t keep A&E and all their channels you are in breach of the contract that I have with you therefore I will drop Directv and go with Xfinity. I have had Directv since 2002 and never had these problems before AT&T bought them. It’s AT&T that are the greedy ones. I watched all the channels on that lineup. You have monopolized the market so you are making plenty of money for these channels to have more of a cut from it.  Keep them or you will lose more money from customers dropping you than it will take to keep the channels.

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