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Tutor

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1 Message

Sat, Apr 27, 2019 11:20 PM

Why are we losing so many great channels?

Why can't we keep A&E, HISTORY, LIFETIME and more?  

Responses

Juniper

ACE - Expert

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22.8K Messages

a year ago


@Dirtdauber wrote:
I'm not looking for log-in information, but thanks much for your reply.

Apparently @mmmjvpssm thought this was customer service so was looking for login help. So they should call DirecTV 1-800-531-5000 to get help, or if they want help from other customers to post in a thread that is relevant to their issue (or create their own).

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Tutor

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7 Messages

a year ago

Thanks all.
mike53

Mentor

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83 Messages

a year ago

Are we losing CBS & others?

Tutor

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6 Messages

a year ago

I have been a long time AT&T & Direct TV customer. I was forced to have my original TV receiver box replaced by a "Geni" 4K machine. Every few seconds the video & audio froze for several seconds & restarted after all of the content during the freeze was lost. 3 times tech's have come out & the problem still exists. On 7-12 AT&T installed an "upgrade" into their EMAIL systems. as a result I had no access to my emails for a week.  New Hardware & software  should NEVER have been released, let alone installed until ALL OF THE BUGS & PROBLEMS ARE REMOVED. Again, as happens every year, all of the local channels are advertising that Direct TV & ATT UVERSE may cancel all local TV stations on their line up. Our only access to local news, weather & traffic is via local channels. To cancel these would be an act of violence against your customers and business suicide. We have many other TV providers from which to chose, including just old fashioned Antenna TV. Who & why such self-destructive business decisions are made is a mystery.

mdram4x4

ACE - Master

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9K Messages

a year ago


@mike53 wrote:

Are we losing CBS & others?


anything is possible

 

but only the station knows if it will shut off he signal in an attempt to get more money


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Juniper

ACE - Expert

 • 

22.8K Messages

a year ago


@mike53 wrote:

Are we losing CBS & others?


Local affiliate and DirecTV are negotiating the next carriage deal. The owner of the local could choose to pull the feed during negotiation, but we don't know either way until that happens. There is always the possibility that negotiations could complete before that happens, or that the local would keep the feed on (without demanding a even higher price just for the extension itself) while they continue talking.

 

So we shall see. Most negotiations that reach the point of the channel pulling the feed do not last long. Currently Nexstar is an exception, but certainly not the longest any TV provider has seen. You can prepare yourself, just plug a regular antenna into your TV so you can get the free broadcasts. Might even pull up additional channels within range you weren't getting anyway.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

We have lost two channels in the Quad Cities in Iowa.  We lost Channel 4, KWQC-CBS, our favorite local weather channel and Channel 26, KCGW.  Channel 26 is not a frequently viewed channel in our household, but it is one we were offered with our contract.  If this negotiation last much longer we will need to investigate changing our service to obtain the channels that we watch regularly.  Sorry, but we are paying for the service and not getting what we signed up for.

Ben 

mike53

Mentor

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83 Messages

a year ago

I am with you! AT$T doesn't care about serving customers. All the greedy corporate executives care about is corporate profits. Look at all the movie channels. All you get is reruns, second rate movies, and old 1970's sitcoms? Of course AT$T blames their providers.

shannon02

ACE - Expert

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20.9K Messages

a year ago

DTV/AT&T have no control over a channels programming.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mike53

Mentor

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83 Messages

a year ago

Excuse after excuse when AT$T does have the ability to influence programming. You guys are just excuse masters to your company.

shannon02

ACE - Expert

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20.9K Messages

a year ago

All employees of either company have that fact stated in a box similar to the ACE box and no DTV/AT&T only rebroadcasts what they are sent and don't care what is on the channel.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mike53

Mentor

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83 Messages

a year ago

OK I believe neither company cares what is on the channels or whether they even provide customers what they promised. All customers are supposed to be stupid and go AT$T is the guru of telecommunications and whatever they say is fine with me?

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