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1 Message

Wed, Jan 18, 2017 8:19 PM

Watch Pay-per-view on all receivers

When I order of movie, on pay-per-view, I am told I can only watch this on the receiver I order it on.  Unless, I order by phone or text, which is cumbersome and time consuming.  Can I order via the receiver and watch on all receivers?

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litzdog911

ACE - Sage

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53.3K Messages

4 years ago

Nope.  As you already know, if you order on a specific Receiver, then that's the only Receiver authorized for that movie.  You must order via your DirecTV account to authorize all of your Receivers.  And you'll pay an extra fee if you order via phone support. 

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Official Solution

Juniper

ACE - Expert

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23.4K Messages

4 years ago

Order by remote is authorized for just that receiver.

 

Order by over the phone voice system, live agent, text, mobile app, or website will authorize for all receivers on the account. Live agent ordering also has $5 phone transaction fee for ppvs just like a live agent taking a one-time payment so reccomend to use any of the other options.

 

The difference is the other options are ordering from the account level, but by the remote is just that tv.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

If you order online or through the phone will it also be available to watch through the DIRECTV app on a phone?

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