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Contributor

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2 Messages

Wed, Jan 22, 2020 1:53 AM

Unable to receive certain channels

For the past several days I have been unable to receive certain channels, specifically some of the sports channels in the 600 & 700 range. Currently 701 - 706 are carrying the Australian Open Tennis tournament. I am getting the 771 error on channel 701. A few other channels in this range that I do receive have intermittent sound loss and minor pixellation. The weather is clear and there are no obstructions near my dish so, nothing is blocking the signal. I have checked all connections and made sure they are tight. I have rebooted both my main receiver and my Genie box. None of these steps have helped the problem.

Responses

shannon02

ACE - Expert

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18.6K Messages

a month ago

771 is usually an alignment problem there are videos on youtube if you want to try it yourself or call/chat with DTV for a tech $99 covered if you have the protection plan.

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