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New Member

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2 Messages

Mon, Sep 21, 2020 9:17 PM

tv not working

I have been on phone for over an hour with three different people . tv still not working. call drops no call back. [EDITED per Community Guidelines - removed personal information]. do you reckon someone could call me back. if someone doesn't call back I guess ill have to call another cable company. been without tv since Friday not amused 

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New Member

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2 Messages

a month ago

does anyone monitor these post. just wondering. pretty sad customer service

Juniper

ACE - Expert

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23.3K Messages

a month ago

This is not customer support. This is a public forum of other customers. You have now given your phone number to the entire world. Be prepared for an increase in scam and telemarketer calls going forward.

 

In any case customer support doesn't call you. For official help call DirecTV. However if you provide details of the TV issue (model of box, symptoms, error message, etc.) then perhaps other experienced customers could help resolve the issue.

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nabukl

ACE - Professor

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3.7K Messages

a month ago

What's not working? What exactly do you see on the screen 


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Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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