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New Member

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3 Messages

Wed, Jul 1, 2020 2:57 PM

Turning ON Caller ID

My house sitter accidentally turned OFF my Caller ID feature - how do I turn it back ON?

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TexasBrit

ACE - Expert

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16.6K Messages

a month ago

If it's a genie you can't. Directv no longer supports caller id. Once you switch it off, it's gone forever.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Thanks

Juniper

ACE - Expert

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21.9K Messages

a month ago

If it is the 2nd generation Genie (HR44), once turned off you cannot get it back. This is the last box with a phone jack, but the 1st model to get the new software that removes outdated and no longer supported software.

 

If it is the 1st gen Genie (HR34) or earlier boxes, which stay on the old software, then go into the Extras section of your menu and the Caller ID settings should be listed.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Thank you

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