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Tutor

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8 Messages

Wed, Nov 28, 2018 10:09 PM

Closed

Sorry, we ran into a problem. Please restart the video player.

Is it true that Directv does not stream on 64-bit laptops/PCs??! I've installed Flash and Directv Video Player and after the player goes through the steps before starting to stream (up to Optimizing Video), I get the error message "Sorry, we ran into a problem. Please restart the video player." Still same error after restarting the Video Player several times. I'm running the latest Chrome browser on the latest Windows 10 OS.

Responses

MickyG

Mentor

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32 Messages

2 years ago

I See Nothing that says "Check Network"????

MickyG

Mentor

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32 Messages

2 years ago

STILL The Same Thing, Nothing!

Tutor

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4 Messages

2 years ago

Maybe these photos will help?

https://www.flickr.com/photos/154176288@N02/?

Contributor

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4 Messages

2 years ago

I spent a good amount of time with DirecTV tech support but they did not have any solution.

 

I played around with my settings and the last one I tried for Firefox was to choose NO PROXY on the NETWORK
SETTINGS. That appears to have solved the problem for me.

 

Please try that and let us know if it works for you too.

 

Good luck.

Contributor

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4 Messages

2 years ago

I spent a good amount of time with DirecTV tech support but they did not have any solution.

 

I played around with my settings and the last one I tried for Firefox was to choose NO PROXY on the NETWORK
SETTINGS. That appears to have solved the problem for me.

 

Please try that and let us know if it works for you too.

 

Good luck.

Tutor

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8 Messages

2 years ago

UPDATE - I just got a new Windows 10 laptop and I installed the directv video player (CiscoVideoGuard.6.8) and turned on Flash for the directv website on my Chrome browser. Restarted the browser and went back to directv. *** I am now able to watch streaming video on my laptop from directv *** Not sure if Directv fixed anything or it was some unknown problem with my previous laptop. My new laptop specs:

Processor: Intel Core i5-8250U CPU @ 1.60GHz 1.80 GHz

Installed RAM: 8.00 GB

System type: 64-bit Windows 10

New Member

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1 Message

3 months ago

Your product is horrible. Why do you even tell people they can watch on your desktop when the video player can't stay open for more than ten seconds without crashing? And there is no way I'm going to spend 45 minutes on the phone with someone who barely speaks English to be told I need to clear my cookies, delete my cache, or reinstall my browser before eventually giving up. What a joke! How about just making your product work without making me have to look up fixes in a forum that probably won't work anyway?

teetertotter

ACE - Teacher

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646 Messages

3 months ago

I closed as is 2 years old.

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ATTHelp

Community Support

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144.2K Messages

3 months ago

We'd be happy to help you find a resolution, @jbrad1171!

  • What device type and browser are you using?
  • What troubleshooting steps have you taken?
  • Has this been an ongoing issue for you, or did it just begin?

The more details you provide, the better. We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

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