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New Member

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1 Message

Mon, May 25, 2020 1:25 AM

Screen

The picture has stretched where I can’t see the tabs at the top when I hit info. I can’t tell what the channel changes to unless I hit guide. I did a reset. I’ve looked at the resolution. Trying to figure this out. Help please.

Responses

nabukl

ACE - Professor

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3.3K Messages

2 months ago

Change the format to full or wide screen

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Former directv csr and tech support rep.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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21.2K Messages

2 months ago

Menu > Settings > Display. Check that both Format and Ratio are set correctly for your TV.

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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