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Contributor

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1 Message

Sat, Nov 25, 2017 9:56 PM

Renting movies

Is there a way to prevent accidental renting of movies or to prevent others in my home from renting if I am not here?

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Official Solution

shannon02

ACE - Expert

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21.1K Messages

3 years ago

Go to parental controls and change the spending limits to zero and then lock it with a 4 digit code that will prevent using the remote to place orders,  You will need to call DTV and prove you are the account holder to remove it if you forget it.  I think you can call DTV to set up a password or remove orderings by phone/text.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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23.4K Messages

3 years ago

Remember all settings are per box, so you will need to set the spending limit on each one.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

I would like to rent a movie but box tells me to call then I get message saying 10 minute wait 20 minutes no help 2 days later still want to rent movie? Please help x two days

litzdog911

ACE - Sage

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53.3K Messages

2 years ago

Usually you can simply order pay movies using your remote control.  

 

What DVR model do you have?

Is it connected to your home network for internet access?

 

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

How to Rent a movie when it only gives you a purchase option?

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