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1 Message

Sun, Oct 28, 2018 2:22 PM

Rented a movie on demand, it freezes, cuts out, stops NON STOP, every 20 seconds. We have rebooted t

No error message


Accepted Solution

Official Solution

Brand User



107.8K Messages

2 years ago

Hi @Noellezzz,


Poor internet connections can cause many issues with on on demand freezing. Check out and follow the steps listed in the article to verify if the internet is connected.


Dee, AT&T Community Specialist


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.