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1 Message

Wed, Aug 28, 2019 12:41 AM

Rent movies

I rented a 2 day rental for a dogs journey for 5.99. I recorded it to what later on my day off. I went to watch it and it recorded the whole movie but after watching 8minutes worth the picture went black until the end. It's the end of my 2 day rental so I dont have time to rerecord. How can I get my money back or another day to rerecord it?

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ATTHelp

Community Support

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136.7K Messages

a year ago

Hi There @jaymer2006,

 

Thank you so much for posting to the AT&T Community and Forums Support Team. We would love to help.

 

What we are going to do to is, send you a private message to your(PM) to your forums inbox. Please reply to that message with the information requested.

 

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QuarryRye

Master

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3.2K Messages

a year ago

I don't have AT&T DirecTV, so I have to ask...are you allowed to record rental movies on your DVR? Wouldn't that be a violation of the rental agreement? Otherwise you could just record rented movies and watch them whenever you want, making it a purchase instead of a rental.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
litzdog911

ACE - Sage

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53.3K Messages

a year ago


@QuarryRye wrote:

I don't have AT&T DirecTV, so I have to ask...are you allowed to record rental movies on your DVR? Wouldn't that be a violation of the rental agreement? Otherwise you could just record rented movies and watch them whenever you want, making it a purchase instead of a rental.


No violation. Recording or downloading DirecTV's PPV movies only allows for a limited viewing period, usually 24-48 hours. 

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