Skip to main content
AT&T Community Forums
S
sue

New Member

 • 

12 Messages

Wed, Sep 30, 2020 5:52 PM

Closed

remote will not turn on tv in one room.

remote will not turn on tv in one room.  I can only open firestick and internet shows nothing on DIrectv

This conversation has been merged. Please refer the main conversation:

remote will not turn on tv in one room. I can only open firestick and internet shows nothing on DIrectv

Responses

Brand User
ATTHelp

Community Support

 • 

140.7K Messages

2 months ago

We can help with that remote problem, @sue.

 

You will need to use the DirecTV remote specifically to operate the DirecTV receiver. If you have a remote that controls your Fire Stick and Internet features, that remote will not be able to control your DirecTV receiver.

 

And on the same note, the DirecTV remote is primarily used to control the DirecTV receiver and TV audio equipment. You can program your DirecTV remote to your television. It's a simple process, and will let you control the TV volume, and turn the TV and receiver on and off at the same time. But for other TV features, such as apps or TV settings, you will need to use the TV remote.

 

Let us know if you have other questions, @sue!

 

Genevieve, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question