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sue
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The 5th element!

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12 Messages

Wed, Sep 30, 2020 5:52 PM

remote will not turn on tv in one room.

remote will not turn on tv in one room.  I can only open firestick and internet shows nothing on DIrectv

This conversation has been merged. Please refer the main conversation:

remote will not turn on tv in one room. I can only open firestick and internet shows nothing on DIrectv

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sue

New Member

 • 

12 Messages

10 m ago

remote will not turn on tv in one room.  I can only open firestick and internet shows nothing on DIrectv

sue

New Member

 • 

12 Messages

10 m ago

remote will not turn on tv in one room.  I can only open firestick and internet shows nothing on DIrectv

sue

New Member

 • 

12 Messages

10 m ago

remote will not turn on tv in one room.  I can only open firestick and internet shows nothing on DIrectv

Brand User
ATTHelp

Community Support

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162.3K Messages

10 m ago

We can help with that remote problem, @sue.

 

You will need to use the DirecTV remote specifically to operate the DirecTV receiver. If you have a remote that controls your Fire Stick and Internet features, that remote will not be able to control your DirecTV receiver.

 

And on the same note, the DirecTV remote is primarily used to control the DirecTV receiver and TV audio equipment. You can program your DirecTV remote to your television. It's a simple process, and will let you control the TV volume, and turn the TV and receiver on and off at the same time. But for other TV features, such as apps or TV settings, you will need to use the TV remote.

 

Let us know if you have other questions, @sue!

 

Genevieve, AT&T Community Specialist

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