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J

New Member

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2 Messages

Sun, Jul 5, 2020 2:24 PM

Remote will not program

Remote stopped working yesterday. Put new batteries in. Still not working.  As per Help on the menu.  I held down the mute and select keys still not working.   I cannot turn it completely off. The screen goes black then a message comes on “no signa check the external input or select another input using the INPUT button”.     I cannot change channels , volume or pause HELPl

Responses

Brand User
ATTHelp

Community Support

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128K Messages

a month ago

Hey, @jalbright. We'd be glad to help you program your remote.

 

You may want to try walking through our DIRECTV Remote Troubleshooting article for a list of steps to try for both your receiver and remote. 

 

Give that a try and let us know how it goes!

 

Ramses, AT&T Community Specialist

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