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New Member

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1 Message

Mon, Jan 27, 2020 11:56 PM

Recovering a recorded game I accidently erased.

I accidently deleted a game I had recorded and wanted to keep. Is there a way to recover it?

Responses

mobilemax

Employee

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732 Messages

3 weeks ago

Hello,

If it's DVR it's a local recording and deleted items are gone. Most content is in the on demand library, or call 800-288-2020 if you have further questions regarding this matter.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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17.8K Messages

There is no undelete. You will need to record it again, or possibly download it from On Demand if available.

Customer support cannot do anything as this is how DirecTV DVRs are. Delete is just that, not like on a PC where it goes into a recycle bin.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
nabukl

ACE - Professor

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2.4K Messages

You cannot recover a
deleted recording period! DirecTV customer service is (Phone number hidden), however customer service can do nothing about a deleted recording.

(edited)


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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17.8K Messages

@nabukl

I am noticing phone numbers are automatically being hidden, even if supposedly official contact numbers. A protection on the new forum site I guess. Though it appears not to affect the signature block so can still be shared, even if not allowed in the body of the post.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
nabukl

ACE - Professor

 • 

2.4K Messages

@juniper, I've noticed that too very annoying

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.