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New Member

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2 Messages

Sun, Oct 25, 2020 8:06 PM

Recording issues

I set DirecTV to record the F1 race, checking it the night prior to ensure it’s still set. For 3 races in a row, it has not recorded the race but instead only records the F1 pre-race program so we miss the race. We have recorded F1 practices, qualifying, pre race, and race for many years — DirecTV has no answer for why this is occurring.

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ATTHelp

Community Support

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140.2K Messages

a month ago

We are here to help, @LaL222.

 

Is this happening only when you are recording the F1 races, or is it happening when you record shows on other channels too?

 

Let us know more information, so we can better assist you.

 

Marc, AT&T Community Specialist

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New Member

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2 Messages

a month ago

The dropped recording issue has occurred multiple time one two channels. I’ve recorded three PBS series before they began; the first episode records and others don’t. I reset the series recording and again, nothing gets recorded.

regarding F1 racing, I’ve recorded practice, qualifying and the race for years. Suddenly 3 races ago (beginning in September) the multiple practices and qualifying sessions recorded as set. I confirmed that the recording for the race was set the night before but for some reason the race was not recorded. Instead it records the pre-race event and drops the race. Last week I ensured the pre-race event was not set for recording (in case it was interfering with the other recording) and yet IT still recorded and the race did not. Beyond frustrating!

Thank you for any assistance,

Louise

TexasBrit

ACE - Expert

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16.8K Messages

a month ago

I did get the race but it recorded the 9pm CST rerun not the live race. 

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Brand User
ATTHelp

Community Support

 • 

140.2K Messages

a month ago

We're here to help @LaL222, with recordings not recording.

 

We would suggest that you try refreshing your equipment online.

 

1.Also, how are you setting this events for recording, is it through the guide?

 

2. As you stated that it records pre-race events is that actually part of the race recording that was set?

 

Please let us know.

 

Charles, AT&T Community Specialist

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