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I have the protection plan on my service which I pay $7.99 a month for. Just called Direct TV
with a problem with buffering and picture pixeling. They had me do a self test but it showed nothing. I want a service man to come out here to see what is wrong. Been with Cox for years
and never had that problem. They want me to crawl behind the TV to see if the cables are secure. What they - - -- - am I paying for if I have to do all the work? Doesn't this plan pay for service techs to come out to investigate the problems. I don't believe the problem is with lose cables. It seems like dish problems or DVR problems. Anyone else have this problem?