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Contributor

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1 Message

Tue, Oct 16, 2018 4:53 AM

Playing a purchased movie

I camnot get purchased movie to play?

Responses

Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.6K Messages

2 years ago

Hello @Otherchic!

We're happy to help you here!  We all enjoy watching movies, so let us make sure you get that satisfaction. Are you getting any error code? Were you able to watch your purchased movies before now?

To get started, please confirm your internet connection status, then Refresh your DIRECTV Equipment and try again.

Let us know if you need anything else!

Yetty, AT&T Community Specialist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

10 months ago

I didn't mean to hit purchase movie only rent what fo I do 

Contributor

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3 Messages

10 months ago

Please help I hit the purchase movie instead of rent .. didn't want to buy ..  what do I do?

litzdog911

ACE - Sage

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52.7K Messages

10 months ago

Did you actually view the movie already?  You're not charged until you actually view the movie. If you have already watched the movie then there's really not much DirecTV can do for you.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

10 months ago

It day resume ply over watch trailer keep delete other showings cast and crew . I dont understand what this means I panicked so not sure what I did but did watch movie

litzdog911

ACE - Sage

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52.7K Messages

10 months ago

Well, try calling DirecTV and see if they'll credit you for that movie .... 1 800 531 5000

Good luck.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.