Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

1 Message

Fri, Feb 8, 2019 1:08 AM

Picture Freezes up

Since DIRECTV change to AT&T it finally loaded it finally reset it’s been working but now my picture is freezing up what’s the deal it’s very annoying

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

113.1K Messages

a year ago

Hi @TVMOMS!

Thanks you for reaching out to us! We want you to have a wonderful watch experience. to get started, please view this article on How to Fix Pixelation and Freezing picture issues.

Let us know if this helps!

Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…