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Tutor

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1 Message

Thu, Mar 30, 2017 2:58 AM

OnDemand not available

I no longer have an option for On Demand, nothing in the menu or channel 1000. Just gone. Also all my favorites got hijacked in the past 24hrs. Anybody else having issues like these?

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Brand User
ATTHelp

Administrator

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113.4K Messages

3 years ago

Hello @DfwTodd,

 

We apologize for the inconvenience.  A restart of your receiver should take care of the issue.  Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot.  This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.

 

It’s also good to verify you have not lost your internet connection.  To check your internet connection:  Press the dash (-) button on the remote. If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet 

 

Thanks.


-ATTDIRECTVCare

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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goldw1800

ACE - Professor

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1.6K Messages

2 years ago

How about doing a Search all of CLEARMYBOX -this will reboot the receiver - it will not change any settings or lose any recording - it will flush all the Current guide data and VOD data and reload it fresh - It will take 24 to 48 hrs to fully populate - When your TV picture returns - Go to menu internet setting and test your connection - That will confirm to the (receiver) and you it is connected to the internet.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

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goldw1800

ACE - Professor

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1.6K Messages

2 years ago

after any firmware update -losing the VOD is common - after a firmware update doing a search on CLEARMYBOX then search all will flush all guide data and clean the vod tables causing the to rebuild 

in a more orderly fashion. 

 

with in 24 to 48 hours your 14 day guide and vod will return - TRY it and see

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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goldw1800

ACE - Professor

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1.6K Messages

2 years ago

A search of CLEARMYBOX then search all will do the same as a double reset (red Button) and is way easier and takes less time

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

Is this for any non dvr receivers?  My dvr can access the On Demand, but not others

Teacher

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6 Messages

2 years ago

Every on demand channel in the 1000 series comes up unavailable.  The receiver says the internet is connected. It has worked in the past though I did just change out the receiver yesterday for another reason.  Both the old and new receiver as of Sunday had the same on demand issue.  I did just reset the box again and no changes.

Teacher

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11 Messages

2 years ago

My On Demand hasn’t worked since September and DirectTv still hasn’t found a solution to the problem!!! Can’t wait to cancel this crap. 

Teacher

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6 Messages

2 years ago

Once the new receiver had time to download all the data, a little more than a day, the on demand started working

Tutor

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4 Messages

2 years ago

Same here...going on 2 months. Resetting doesn't work. Why hasn't Direct TV and ATT expended any resources to trouble shoot and solve?

Contributor

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1 Message

2 years ago

I just got direct tv and have called three times. The on demand has not worked. I was told it was the internet connectivity, which has been resolved. Still no on demand. I’m very frustrated and tried the “clear my box search, which didn’t do anything but freeze up the tv. Why is it the customer has to do all this trouble shooting when the installer should have had everything done.

litzdog911

ACE - Sage

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53K Messages

2 years ago

@Bsfrey, it usually takes 24-48hrs for OnDemand to appear after a new installation. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

2 years ago

Not sure if there is a solution for this yet.  Called DirecTV and they said they were escalating the issue to engineering.  Hopefully this gets resolved.  I have the same issues as the others... Kinda stinks cuz Xmas movies are on it...

Contributor

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1 Message

2 years ago

mine has been on for 5 days now . . . . nothing

Mentor

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39 Messages

2 years ago

Mine has not worked since install. Did the refresh direct form the company, the double refresh red button, support call refresh, unpluged it over night and set I back up. Internet is att and connected. No on demand service. Did clearmybox. Refreshed network settings. No firewall on router even though it is cat 6 ethernet connected. Switched to wifi for 48 hours just to hope. No luck. TV shows says updating check back in about an hour on demand does not work. Signed up for use on my vacation and have spent the entire vacation with att and directv on the phone. I'de love for the service I pay for to work, especially since it took 4 different install dates for a tech to want to install. Yes to be clear, the first 3 techs came and said they didn't want to install because they were cold. Lol this is such a joke, I was fine on Cox apparently. 

Contributor

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1 Message

2 years ago

My Hallmark km demand hasn’t worked for 3 days also.  I refuse to call Direct Tv customer service because the calls are soooo lengthy and they almost always suggest someone coming back out to your home!  They have been to my home already three times in one month. Ugh... so annoying and beyond absurd that my Direct Tv from ten years ago was more reliable than today!

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