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Contributor

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1 Message

Sun, Oct 7, 2018 4:32 AM

No satalite

Our dish loses the satellite at about 6:00 pm every day and pixilates. This evening it has totally lost reception. This has been an ongoing problem for the last 3 - 4 weeks. I have called numerous times and reported it. Every time you promise to have some one call and set up an appointment. Then you started calling at 8:01 every day and 9:01 on week ends and putting us on hold for a half hour. I am very disappointed with your total lack of customer service. I am about to cancel my service because obviously you don't care about your customers. If this can't be remedied I will be canceling my service!!

Responses

Brand User
ATTHelp

Community Support

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127.7K Messages

2 years ago

Good morning @Will500!

We'd love to look into this for you here! To fully assist with this issues further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages and reply to my message.

I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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