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Sun, Sep 20, 2020 6:18 PM

NFL Sunday Ticket

I pay for NFL Sunday Ticket and schedue the system to record my team and your (Edited as per community guidelines) receiver switches to a channel that ISN'T part of NFL Sunday Ticket that I DONT RECIEVE to record the game ... (Edited per community guidelines) ... Fix your system - it worked before but now its gone from SMART to DUMB


Brand User

Community Support


137.2K Messages

a month ago

We can certainly help with those DVR issues, @k9kamper.


Sorry that you had issues with the game. Sometimes when you set a program to record using the search function, the guide will scan for the first available channel that carries that program. If there is a game that is playing on a different station, it may record from there instead of the channel you’re subscribed to.


The best way to prevent this problem is to set the recordings using the guide. You can find the program in the channel guide, and set record on the actual guide entry. That’s the best way of making sure the program records to the right channel.


Please let us know if we can be any further assistance, @k9kamper.


Genevieve, AT&T Community Specialist

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