I started having this issue about 25 minutes ago too! Can't watch an individual game without half the screen getting blocked. I cannot contact customer support by phone or chat!!!
while watching denver vs kansas city on nfl sunday ticket screen suddenly is partially covered by "Purchase Options". pressing "Cancel" causes channel to change to previous channel. I have tried to cancel repeatedly and tried rebooting genie mini. still blocked. why is this happening and how to do i stop it?
This situation must be why the lines and chat are so busy. I had heard that this option was being looked at so people could purchase a package for a specific team. Just didn't think it would affect NFL Sunday Ticket that I am already paying for.
Already a subscribed NFL Ticket Customer and all channels are asking me to purchase the subscription for $49.99. We pay too much for this service to have this kind of thing happen.
Responses
Nflticketerror
Tutor
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5 Messages
2 years ago
Same thing is happening to me. Asking to purchase for 49.99. They need to fix fast, ready to cancel this crappy service
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Nuclearice37
Teacher
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6 Messages
2 years ago
Well, to be honest. Watching the Lions. Maybe I should thank them?
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SportsAddictMJ
Teacher
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2 Messages
2 years ago
I started having this issue about 25 minutes ago too! Can't watch an individual game without half the screen getting blocked. I cannot contact customer support by phone or chat!!!
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Tadpole15
Mentor
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9 Messages
2 years ago
Still waiting on chat
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FOOTBALLgIRL
Teacher
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8 Messages
2 years ago
IT'S ASKING ME TO PAY $49.99 TO WATCH A GAME AND I'VE ALREADY PAID FOR THE STUPID THING!!
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clark376
Contributor
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1 Message
2 years ago
This is happening to me as well. Of course it happens in the 4th qtr. I am on hold with them now and will report back any solutions to the problem.
Thanks,
Dr. J
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Jofer4284
Contributor
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1 Message
2 years ago
Us too. This is ridiculous!!!
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jdtanner0527
Contributor
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1 Message
2 years ago
I'm getting the same issue. Currently on hold with customer service. So bogus!
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YeshuaSaves
Contributor
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1 Message
2 years ago
This is getting old all these glitches when it comes to the NFL ticket. What’s the issue? I can’t even get a hold of a representative
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dano89
Contributor
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1 Message
2 years ago
while watching denver vs kansas city on nfl sunday ticket screen suddenly is partially covered by "Purchase Options". pressing "Cancel" causes channel to change to previous channel. I have tried to cancel repeatedly and tried rebooting genie mini. still blocked. why is this happening and how to do i stop it?
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Tadpole15
Mentor
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9 Messages
2 years ago
This situation must be why the lines and chat are so busy. I had heard that this option was being looked at so people could purchase a package for a specific team. Just didn't think it would affect NFL Sunday Ticket that I am already paying for.
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mbichler
Contributor
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2 Messages
2 years ago
Same problem here!
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72Kristine
Contributor
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2 Messages
2 years ago
Why can't i watch the game???? Message on the screen says continue to buy, record it later or cancel
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gregt1310
Tutor
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1 Message
2 years ago
Same here. Support phone just goes to a busy signal. Chat not functional. Ridiculous!
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amd1134
Contributor
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1 Message
2 years ago
Already a subscribed NFL Ticket Customer and all channels are asking me to purchase the subscription for $49.99. We pay too much for this service to have this kind of thing happen.
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