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Contributor

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1 Message

Sun, Oct 28, 2018 7:57 PM

NFL Sunday Ticket

NFL Sunday ticket is not working. When I go to the channel it asks me to purchase it. 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.5K Messages

2 years ago

Hi @Dirtdave,

 

To our Sunday Ticket football fans who experienced difficulty watching the games on Sunday afternoon, we are sorry we let you down. We are in the process of contacting our customers directly to apologize. This issue has since been resolved.

 

Dee, AT&T Community Specialist

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
rdehaven

Teacher

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19 Messages

4 years ago

While changing channels yesterday I kept getting this message followed by this one that COULD NOT BE REMOVED. "All or part of this program was not recorded due to a problem at the broadcast time. Please wiat while scan the recording for viewable content."

 

IMG_2191.PNG

 

Can we purchase individual games? How can I make that second message NOT APPEAR EVER?

lilricky

Former Employee

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776 Messages

4 years ago

Do you subscribe to the NFLST?

rdehaven

Teacher

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19 Messages

4 years ago

Yes, I am a NFL ST subscriber.

lilricky

Former Employee

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776 Messages

4 years ago

Call technical support at 1-800-531-5000, something needs to be tweaked on your account then.

Contributor

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3 Messages

4 years ago

It did this to me on channel 717 yesterday every time CBS switched to that broadcast in my local area for an update, then went away when they switched back to the national game. I don't think it's our accounts -- it's something with how your system is handling blackouts.

Contributor

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1 Message

2 years ago

When I try to watch the channels on Sunday Ticket it shows the directv logo and plays elevator music. It even says "Title Not Available", which is different than "To Be Announced"...I know there are games currently showing because I know the schedules. I have tried resetting the box and have been on hold forever already with no luck. Can someone please help?

Brand User
ATTHelp

Administrator

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108.5K Messages

2 years ago

Hi @oneshoein,

 

We would like to investigate this for you!

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details.

We look forward to your response and the opportunity to help you!

 

Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I am having this same issue. Please help. 

Mentor

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1 Message

2 years ago

This is the second time NFL ticket has cut out on a sunday for me. Chat is busy and now I have to call and sit on the line waiting for a service rep while the game I was watching finishes. What's going on over there? It's live sports, there's no bringing back the product you are depriving your customers of? When are you going to start issuing refunds to your customers for this?

Mentor

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9 Messages

2 years ago

My NFL Sunday ticket channels ask me to purchase. WHY? They worked fine last week and I am not behind in my payments. This doesn't make any sense.

Mentor

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9 Messages

2 years ago

Actually it was working 15 minutes ago!

 

Teacher

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6 Messages

2 years ago

Getting this as well.  Why is this happening when I pay to the Sunday ticket?

Teacher

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4 Messages

2 years ago

My NFL sunday ticket channels are displaying to purchase when I already am paying a NFL sunday ticket plan. please respond ASAP.

Tutor

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1 Message

2 years ago

Mine is doing the same thing. Every Ticket channel is telling me I have to purchase for $49. Only channels working are 701 and 702