NFL SUNDAY TICKET - DIRECTV Troubleshooting
Get Back Into The Game!
If you are having trouble watching your favorite team on DIRECTV, resetting the receiver, securing cable connections, or making sure your TV is on the right input can normally resolve this and more!
Types of Personal Service Fouls
- Loss of service (picture and sound)
- Picture Pixilation and Freezing
- Missing Channels (Local Channels)
- Audio Loss/ Issues
- Remote Control function
- Internet Connectivity
- Guide Issues
- Feature Issues with recordings and box features
How to reset the receiver - The quickest way to resolve most service issues
To reset the receiver you can either:
- Unplug the receiver from power for 15 seconds.
- Press and hold the red reset button located near the access card.
Unable to see DIRECTV NFL SUNDAY TICKET Channels or Guide
If you recently purchased NFL SUNDAY TICKET and are unable to see the channels, unplugging or refreshing the system may resolve this.
- Power: Unplug the receiver from the wall outlet for 15 seconds and plug it back in.
- Refresh your service and follow the instructions.
- You may need to perform Step 1 and Step 2 in conjunction fully resolve this.
Note: In some instances, you may not have these channels, log into your account at www.DIRECTV.com to verify and order!
Cable connections and power
Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.
Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.
No input message or blank screen
In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.
If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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