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Tutor

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4 Messages

Tue, Aug 14, 2018 4:16 PM

My shows are disappearing!!!!

I have a genie system and the main one kerps deleting shows from my play list. Very frustrating! I have to unplug the cord from the back of the tv and have it re boot that way to get them to reappear. I thought it was just due to the change in the menu, but it keeps happening! How do I fix this????? And these boxes are less than a year old so it’s not that. 

 

And the remotes keep freezing!!! I have to turn the tv off and on to get them to work again, at least once a week. What’s up with that??? 

 

Everything was fine before ATT took over. Please fix! I’m starting to hate directv!!!

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litzdog911

ACE - Sage

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53.3K Messages

2 years ago

It's a bug in the latest Genie software.  Should be fixed in next update.  In the mean time, you can find those "missing" recordings in the Genie's History menu.  Resetting will sometimes bring them back, for a while, but they'll randomly disappear again.  It's super annoying, but at least the recordings are still there. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Xponder

Employee

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277 Messages

2 years ago

quote "

Re: My shows are disappearing!!!!
How do I get to the genies “History Menu”?" "
 
First you can try just pushing list and then press 0 to resort the guide. See if they appear then. If not you can arrow left and go to and select manage recordings. Then look for recording history.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 years ago

Ok...... what about the remotes that randomly stop working? This happens about once a week

Contributor

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1 Message

2 years ago

My mom is also having issues with shows disappearing and showing up on the wireless receiver in another room. She even got a new main box and is still having issues. It just started last month.

Tutor

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4 Messages

2 years ago

They need to fix this!!! It’s ridiculous to have this problem. The only way I can get around it is by unplugging the main cord in the box while it’s on, and then waiting 5/10 min for it to reboot. And this only lasts for a couple days. There is no other way to get to my shows unless I go in the other room, start the show, pause it, and then it will appear in “continue watching”. They need to fix this ASAP!!
litzdog911

ACE - Sage

 • 

53.3K Messages

2 years ago


@VanessaKayla wrote:
They need to fix this!!! It’s ridiculous to have this problem. The only way I can get around it is by unplugging the main cord in the box while it’s on, and then waiting 5/10 min for it to reboot. And this only lasts for a couple days. There is no other way to get to my shows unless I go in the other room, start the show, pause it, and then it will appear in “continue watching”. They need to fix this ASAP!!

It will be fixed, eventually.  But there is another work around ... those "missing" recordings are still available via the Genie's History Menu.

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

2 years ago

How do I get to the genies “History Menu”?

Contributor

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2 Messages

2 years ago

No they are not available in History. They show up there as deleted, no way to play them. They are deleted. I'm having the same problem. 

litzdog911

ACE - Sage

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53.3K Messages

2 years ago


@Kearnhardt wrote:

No they are not available in History. They show up there as deleted, no way to play them. They are deleted. I'm having the same problem. 


If they show up as "Deleted", then they somehow got deleted. That's not what this thread is about.  This thread refers to known bug where the recordings are missing, but not actually deleted. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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