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Tue, Aug 4, 2020 7:17 PM
We have recently seen the following channels disappear from our lineup:
Weather Channel 362
2 months ago
ACE - Expert
6 months ago
Those were part of the "Pandemic Preview", free channels that you received during the height of the pandemic. It stopped on July 31. If you want them now, you'll have to pay.
Expanded Content for Our Video Customers
Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.
Free content for our DIRECTV and U-verse customers during this time:
More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
Today is Aug.5th: In the last 2 to 3 days we have lost the Science Channel (SCI #284). What happened??
Apparently we received free channels as part of the Pandemic Preview, now, as a customer I didn't know any of this, until I called when I noticed a lot of channels missing. I would have thought that At&t / DirecTV would have put that they were doing the Pandemic Preview and notified us on our bill. And also notified us that it was going away on July 31. I find it not fair no one knew about this Pandemic Preview. What did it cost At&t/ DirecTV to give their customers the free channels, not to much. They need a package where you pick your channels and pay for what you pick. I don't need sports, or Spanish channels. NOTIFY YOUR CUSTOMERS, Communication is key to good customer service.
The content providers will never allow any TV providers to let customers pick their own channels.
ACE - Professor
@cedge receivers have "tv mail" that notifies customers of freeview and other things. To access tv mail hit info on the remote, on the top banner scroll to the left to the envelope icon once highlighted click select
No lifetime and on demand still not working after service call. Gave me wrong box for 5 TVs then try to charge 399 for their error. Been problems from the get go
Lifetime and on demand had tech here today still not working. Told them 5 TVs they put box to support 3 and want to charge 399 for right box when it was their error so frustrating. And wait on hold forever to talk to customer
When I called ATT to indicate I no longer get the weather channel, 362, they said changes were made and to now get that channel, the cost is $40 more a month, which includes 35 other channels I do not want. Sorry, that is OUT of my league!!!!!
How can we improve?