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New Member

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1 Message

Tue, Aug 4, 2020 7:17 PM

Missing Directv Channels recently

We have recently seen the following channels disappear from our lineup:

Sundance 557

IFC 333

WGN 307

Weather Channel 362

Oxygen 251

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skeeterintexas

ACE - Expert

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15.4K Messages

2 months ago

Those were part of the "Pandemic Preview", free channels that you received during the height of the pandemic.  It stopped on July 31.  If you want them now, you'll have to pay.

https://about.att.com/pages/COVID-19/consumers_archive.html

 

Expanded Content for Our Video Customers

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

 

Free content for our DIRECTV and U-verse customers during this time:

More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:

  • News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network
  • Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America
  • Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids

(edited)

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2 months ago

Today is Aug.5th: In the last 2 to 3 days we have lost the Science Channel (SCI #284). What happened??

New Member

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1 Message

2 months ago

Apparently we received free channels as part of the Pandemic Preview, now, as a customer I didn't know any of this, until I called when I noticed a lot of channels missing. I would have thought that At&t / DirecTV would have put that they were doing the Pandemic Preview and notified us on our bill. And also notified us that it was going away on July 31. I find it not fair no one knew about this Pandemic Preview. What did it cost At&t/ DirecTV to give their customers the free channels, not to much. They need a package where you pick your channels and pay for what you pick. I don't need sports, or Spanish channels. NOTIFY YOUR CUSTOMERS, Communication is key to good customer service. 

shannon02

ACE - Expert

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20.9K Messages

2 months ago

The content providers will never allow any TV providers to let customers pick their own channels.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
nabukl

ACE - Professor

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3.6K Messages

2 months ago

@cedge  receivers have "tv mail" that notifies customers of freeview and other things. To access tv mail hit info on the remote,  on the top banner scroll to the left to the envelope icon once highlighted click select

(edited)


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2 months ago

No lifetime and on demand still not working after service call. Gave me wrong box for 5 TVs then try to charge 399 for their error. Been problems from the get go

New Member

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2 Messages

2 months ago

Lifetime and on demand had tech here today still not working. Told them 5 TVs they put box to support 3 and want to charge 399 for right box when it was their error so frustrating. And wait on hold forever to talk to customer

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